ACCOMPLISHMENTS
  • PAST PRESIDENT-EAST PENN AREA JAYCEES
  • PAST PRESIDENT - LEHIGH VALLEY CONVENTION AND VISITORS BUREAU
  • PAST PRESIDENT - TOURIST INDUSTRY RETAIL MERCHANTS ASSN.
  • SERVED ON BOARDS OF
                  -CHAMBER OF COMMERCE
                  - DEACON AND  TRUSTEE
                  PRESBYTERIAN CHURCH
                  -ASSN .FOR THE BLIND
                  -WELLNESS COMMUNITY
  • MEMBER - CONGRESSIONAL CAUCUS ON TOURISM
  • VP MEMBERSHIP - SUNRISE TOASTMASTERS
                 
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Summary

Highly experienced and energetic business professional with abilities in training design and delivery, consulting and sales management. Engaging, inspirational and enthusiastic keynote speaker able to tailor and connect presentations to the ultimate needs of the client. Thought-provoking and communicative leader with strengths in creating strong interactivity and team participation. Passionate about coaching, teambuilding, customer satisfaction, sales, and communication to meet specified sales and supporting performance expectations.   Specific areas of expertise include:

• Results oriented sales manager in both retail and distribution channels
• Designer and presenter of extensive training programs
• Skilled at building teams and coaching for performance expectations
• Brand image development specialist

Professional Experience

JIM BYRNES AND ASSOCIATES, Allentown, PA                                                             2003 – PRESENT
Training, Development, Coaching and Speaking Professional

     • Designed and delivered training seminars in 21 states on coaching, teambuilding, communication, sales     management and customer service increasing productivity for hundreds of organizations.
   
    • Delivered training to – Social Security Administration, National Chemical Society, D and B, Morris Black, Abe Doors, Crayola, Hershey, Gail Grey Home, Express Pros, Pa. Hospital  Assn., Ohio Hospital Assn. and many other organizations.

     • Presented Keynote speeches to various groups including 1100 Subway franchise owners and managers.

     • Created a Train the Trainer Program to facilitate coaches, consultants and trainers in establishing their business presence for their niche.  

    • Tailored and delivered training on accountability to D and B’s Collection Call Center Staff.  

    • Facilitated multiple training workshops in resume development, networking, Interviewing and negotiating to executives in transition for Right Management. Coached client’s associates on multiple levels including executives in all job placement skills.



EARLY AMERICAN INDUSTRIES. INC.    Allentown, Pa.                                                        1992 – 2003
Sales Manager and Director of Training and Sales Development

• Designed and delivered extensive sales, customer service, and management and communication seminars for organization of 200 people leading to improved customer experiences.

• Designed and delivered extensive sales, customer service, and management and communication seminars for organization of 200 people leading to improved customer experiences.

• Owned and Operated Hallmark Gold Crown Stores with highest level Gold Crown rating.

• Owned and operated multiple retail venues in gift and home décor generating $3 million in annual sales.
 
• Founded and developed wholesale gift and floral distributorship with over 800 customers in 7 states. 

• Built business to business, phone and direct sales program for retail and wholesale distribution increasing sales 300% in a 3 year period.

• For 15 years owned and managed all of Hershey’s hotel stores, annually exceeding $1.5M plan.

• Created new brand - image store for Hotel Hershey’s rebranding Increasing traffic and recognition.

• Established and managed Crayola’s inaugural brand -image store reaching over $2m in annual sales.

• Developed Ford Motor Co.‘s “Spirit of Ford “retail brand-image store for successful presence in new attraction.

• Consulted to many organizations in leadership, team-building, communication and sales management including small organizations and Fortune 500s.


EDUCATION


Penn State University, State College, PA
 Completed 2 Year Hotel and Food Management Program
Kutztown University
Completed marketing, management and business courses.

PROFESSIONAL AND VOLUNTEER ASSOCIATIONS

  Area Governor -  Toastmasters International
  President -  Sunrise Toastmasters
   Director -  American Society for Training and Development – ASTD
  Past President -  Lehigh Valley Convention and Visitors Bureau
   Past President - National Tourism Industry Retail Industry Merchants Assn.
   Past Executive Board Member - Lehigh Valley Chamber of Commerce
Past Member -  US Congress Caucus on Tourism
  Past Member -  Society for Human Resources Management  - SHRM































































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Jim Byrnes Biography